How I spent my afternoon.

I feel really sorry for the poor bastards who work for big corporations, you know the type: banks, utility providers etc. When us folk on the 'other side' call in pissed off because we have been billed £450 too much for a bit of electric or our internet connection promises it is indeed 'connected' yet the little circle on the web page just slowly rotates, they have to sit and listen to us whiny dickheads ruining their Tuesday.

The thing that fucks me right off is that the staff at these places are so tied up in procedure that they are rendered nothing more than people who say 'I can see where you're coming from but...' and then proceed to get a verbal shit-kicking from us folk who just want to pop onto google without it being a long drawn out affair. The ones that should really be receiving a big fat piece of their clients' minds are the big-wigs who create these fantastically 'efficient' departments' procedures - that curiously seem alien to any other department within the same organisation (?) - then proceed to sit in their offices wanking over the cornflower blue icons whilst the staff in their call centres are being ripped apart by someone who needs but a modicum of sense and reason to see that the billing procedure is fundamentally flawed in that it seems to base most of it's 'facts' on random dates and figures plucked from the air.

If I didn't view Fight Club (the movie) as little more than pro-capitalist irony I would say that Brad Pitt was onto something...